Tortec Architects’ Programme – FAQ

Problem: screen display


Parts of the Architects’ Programme are outside of the screen or not visible

 

Cause and solution 1

From V 8.0, the Architects’ Programme requires a minimum resolution of 1280 x 1024 (corresponds to the old 4:3 screen format) or higher. For lower resolutions, operation is not ensured due to inaccessible buttons.

Cause and solution 2

Changing the text size on the screen may result in the cutting off of the programme window.


If you right-click on your desktop and select Screen Resolution, the following window appears:

An entry in the red box takes you to a dialogue box where you can expand the screen display.
If a value other than 100 % is selected here, the screen resolution is eventually reduced again.

Error message / problems during installation

 

This error message is generated if the download is not complete:

Cause and solution
The installation file has not been transferred correctly. Please run the download again.


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